Refund policy

🔁 Return & Refund Policy

At Annie Glenn Candles, we take great pride in handcrafting quality candles and home fragrances. If something isn’t right with your order, we’ll do our best to make it right.

💥 Damaged or Defective Items

If your order arrives damaged or there’s a defect, we’re happy to replace it. Please email a photo of the issue within 7 days of delivery to hello@annieglenncandles.com, and we’ll send a replacement at no cost to you.

💨 Scent Preference

Because scent is so personal, we do not accept returns or issue refunds if you simply don’t like the fragrance. If you’re unsure about a scent, feel free to reach out before ordering — we’re happy to help you choose!

🚫 Non-Returnable Items

We do not accept returns or offer refunds on:

• Sale or clearance items

• Gift cards

• Used candles or diffusers

📬 Questions?

Not sure if something qualifies for a return or replacement? Reach out to us at hello@annieglenncandles.com — we’re here to help!